Available Courses

Select from the below categories to view the available courses. Click the course name to view the individual course description, access training documents or request an instructor-led training session. Please note that the course duration includes additional time for questions and answers. The complete Training Syllabus can be downloaded and printed, as needed.

AT&T Billing Consolidator

Course length: 2 hours

Target audience: This course is designed for customers who are new to using AT&T Billing Consolidator. It is for those whose role includes validating invoices, paying bills or monitoring services and usage (i.e. billing department or accounts payable).

Course description: AT&T Billing Consolidator, formerly known as ACUS, is the tool for an agency to view bill detail online. It retains billing data, including usage detail, and payment history, for the life of the Contract. Users can run reports, search for specific information, and download complete invoices into .pdf format. This course will provide a high-level overview of invoices and interaction with the billing system.

Course content

What is AT&T Billing Consolidator
Accessing AT&T Billing Consolidator
Accessing an invoice
- Navigation
- Detail of Charges
- Detail & Downloads
- PDF download
- Search functionality
AT&T Billing Consolidator basics – home screen
- Maintenance information
- Reporting
- Help

Click here for videos

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AT&T CALNET NextGen contract overview

Course length: 1 hour

Target audience: This course is designed for any agency who wants a high-level overview of the CALNET contract.

Course description: This course will provide a general overview of contracts, tools, reports and resources available under CALNET. This includes a general understanding of billing, ordering and tools available under the CALNET contract.

Course content

CALNET highlights
CALNET contract terms
Transition overview
Who can use CALNET NG and how do they order?
Authorization To Order (ATO)
Billing
Trouble Ticketing Reporting Tool (TTRT)
Resources & support

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AT&T Hosted Voice Service (HVS)

AT&T Hosted Voice Service (HVS) administrator portal

Course length: 90 minutes

Target audience: This course is designed for the administrators of the agencies who will be using the Clearspan OpEasy® administrator portal.

Course description: This course will provide a high-level overview of the AT&T Hosted Voice Service (HVS) portal for administrators. This course will cover how to view and manage the HVS application for your organization. This includes updating user profiles, phone features, voicemail passwords and adding or deleting phones from the HVS system.

Course content

What is AT&T Hosted Voice Service?
Logging in to the Clearspan OpEasy® portal
Clearspan OpEasy administrator home screen
Provisioning
- Users
- Virtual Users
- Import / Export
- Scheduling
- Phone Management
- Phone Templates
- User Profiles
- Group Settings
Reporting
Support

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Other courses in this section

AT&T Hosted Voice Service (HVS) IP phones
AT&T Hosted Voice Service (HVS) soft phones

AT&T Hosted Voice Service (HVS) IP phones

Course length: 90 minutes

Target audience: This course is designed for the end users who will use the phones at their desk.

Course description: This course will provide a detailed description of the features and functionality of the Internet Protocol (IP) Polycom or Mitel phone device and the Clearspan Personal Voice Portal®. Participants taking this course will learn how forward, transfer, and park calls and setup conference calls. At the end of this course, participants will also be shown how to retrieve voicemail messages using their IP phone, or a touch-tone phone (wireline or wireless) from a remote location.

Course content

What is AT&T Hosted Voice Service?
IP phones
- Phone controls
- Dialing basics
- Phone features
  - Conference calling
  - Transferring calls
  - Parking and retrieving calls
  - Do Not Disturb settings
  - Feature access (star) codes
Clearspan Personal Voice Portal
- Overview
- Setup
- Phone keypad shortcuts
- Mailbox settings

Click here for videos

Request instructor-led training

Other courses in this section

AT&T Hosted Voice Service (HVS) administrator portal
AT&T Hosted Voice Service (HVS) soft phones

AT&T Hosted Voice Service (HVS) soft phones

Course length: 30 minutes

Target audience: This course is designed for the end users who will have the Clearspan® Communicator client installed on their computers.

Course description: This course will provide a detailed description of the features and functionality of the Clearspan® Communicator soft phone. Participants taking this course will learn how forward, transfer, and setup conference calls. At the end of this course, participants will also be shown how to retrieve voicemail messages using their soft phone, or a touch-tone phone (wireline or wireless) from a remote location.

Course content

Installing the Communicator on your PC
The Communicator settings
Placing a call
Answering a call
During a call
Transferring a call
Placing a call on hold
Forwarding a call
Adding participants to a call
Chat sessions
- Joining a chat
- Sharing content
- Group chats
Clearspan Personal Voice Portal
- Overview
- Setup
- Phone keypad shortcuts
- Mailbox settings

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Other courses in this section

AT&T IP Flexible Reach

AT&T IP Flexible Reach – Department administrator portal

Course length: 1 hour

Target audience: This course is designed for the department administrators of customers with AT&T IP Flexible Reach services.

Course description: This course will cover how to use AT&T IP Flexible Reach services to manage your network. This includes viewing user profiles, modifying departments, group trunk groups, call routing features, and managing phone features.

Course content

What is IP Flexible Reach Premier
Logging into Premier for IP Flexible Reach
Viewing user profiles
Overview of the IP Flexible Reach Department administrator dashboard
- Home
- Resources
- Administrators
- User management
- Reports
Support

Request instructor-led training

Other courses in this section

AT&T IP Flexible Reach – End user portal

Course length: 1 hour

Target audience: This course is designed for end users with AT&T IP Flexible Reach services.

Course description: This course will provide an overview of the IP Flexible Reach end user portal and managing services including modifying your profile, managing inbound call features, viewing outbound call features, and using schedules.

Course content

What is IP Flexible Reach Premier
Initial Premier membership setup
Logging into Premier for IP Flexible Reach portal
Overview of the IP Flexible Reach End user dashboard
- Home
- Resources
- Administrators
Support

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Other courses in this section

AT&T IP Flexible Reach – Enterprise administrator portal

Course length: 1 hour

Target audience: This course is designed for the enterprise administrators of customers with AT&T IP Flexible Reach services.

Course description: This course will cover how to use AT&T IP Flexible Reach services to manage your network. This includes creating and updating user profiles, managing trunk call routing features, modifying group and department settings, and managing phone features.

Course content

What is IP Flexible Reach Premier
Logging into Premier for IP Flexible Reach
Manage Administrator and user profiles
Overview of the IP Flexible Reach Enterprise administrator dashboard
- Home
- Resources
- Administrators
- User management
- Reports
Support

Request instructor-led training

Other courses in this section

IP Flexible Reach Premier—Department administrator portal
IP Flexible Reach Premier—End User portal
IP Flexible Reach Premier—Group administrator portal

AT&T IP Flexible Reach – Group administrator portal

Course length: 1 hour

Target audience: This course is designed for the group administrators of customers with AT&T IP Flexible Reach services.

Course description: This course will cover how to use AT&T IP Flexible Reach services to manage your network. This includes viewing user profiles, modifying groups, group trunk groups, call routing features, and managing phone features.

Course content

What is IP Flexible Reach Premier
Logging into Premier for IP Flexible Reach
Viewing user profiles
Overview of the IP Flexible Reach Group administrator dashboard
- Home
- Resources
- Administrators
- User management
- Reports
Support

Request instructor-led training

Other courses in this section

IP Flexible Reach Premier—Department administrator portal
IP Flexible Reach Premier—End User portal
IP Flexible Reach Premier—Enterprise administrator portal

AT&T Trouble Ticket Reporting Tool

AT&T Trouble Ticket Reporting Tool – Administrator

Course length: 1 hour

Target audience: This course is designed for customers with administrator access to the Trouble Ticket Reporting Tool.

Course description: This course will provide an overview of the AT&T Trouble Ticket Reporting Tool (TTRT). TTRT provides online access to view and open customer trouble tickets on CALNET Contract Services. Currently supporting CALNET Legacy Services categories with Data Networks and Communications Services categories coming soon.

Course content

What is Trouble Ticket Reporting Tool?
Accessing Trouble Ticket Reporting Tool
Using Trouble Ticket Reporting Tool
- Searching tickets
- Displaying ticket search results
- Creating new tickets
- Managing and updating tickets
- Manage administrator and user profiles
  - Creating / deleting user accounts
  - User management

Request instructor-led training

Other courses in this section

AT&T Trouble Ticket Reporting Tool – End user

AT&T Trouble Ticket Reporting Tool – End user

Course length: 1 hour

Target audience: This course is designed for customers with end user access to the Trouble Ticket Reporting Tool.

Course content

What is Trouble Ticket Reporting Tool?
Accessing Trouble Ticket Reporting Tool
- Searching tickets
- Displaying ticket search results
- Creating new tickets
- Managing and updating tickets

Request instructor-led training

Other courses in this section

AT&T Trouble Ticket Reporting Tool – Administrator

AT&T Voice DNA®

Voice DNA has been replaced by AT&T Hosted Voice Service (HVS). Please refer to that section for training materials

Cisco Hosted Collaboration Solution (CHCS) from AT&T

Cisco Hosted Collaboration Solution (CHCS) from AT&T with Cisco Jabber®

Course length: 30 minutes

Target audience: This course is designed for the end users who have the Jabber client installed on their computers.

Course description: This course provides an overview of using Cisco Jabber on your computer.

Course content

The Jabber Interface
Placing a call
Answering a call
During a call
Transferring a call
Placing a call on hold
Forwarding a call
Adding participants to a call
Chat Sessions
- Joining a chat
- Sharing content
- Group chats

Request instructor-led training

Other courses in this section

Cisco Hosted Collaboration Solution from AT&T IP phones
Cisco Hosted Collaboration Solution from AT&T

Cisco Hosted Collaboration Solution (CHCS) from AT&T IP phones

Course length: 90 minutes

Target audience: This course is designed for the end users who want an overview of features and functionality of the IP phone they will use at their desk with their Cisco Hosted Collaboration Solution (CHCS) from AT&T.

Course description: This course will provide a detailed description of the features and functionality of the IP phone device(s) and Voicemail that will be used in their agency’s offices.

Course content

Overview
IP phone
- Phone controls
- Dialing basics
- Phone features
  - Conference calling
  - Transferring calls
  - Parking and retrieving calls
  - Do Not Disturb settings
- Voicemail
  - Setup
  - Access
  - Phone keypad shortcuts
  - Mailbox settings

Request instructor-led training

Other courses in this section

Cisco Hosted Collaboration Solution from AT&T with Cisco Jabber®
Cisco Hosted Collaboration Solution from AT&T

Cisco Hosted Collaboration Solution from AT&T

The AT&T CHCS Support Center provides a one-stop resource for administrators and end users to find current training, product quick tips, support documentation, downloads and additional information.

Other courses in this section

Cisco Hosted Collaboration Solution from AT&T with Cisco Jabber®
Cisco Hosted Collaboration Solution from AT&T IP phones

Voicemail Services: Enterprise Messaging Administration Tool (ECAT)

Course length: 1 hour

Enterprise Messaging-Unified Messaging (EM-UM, listed on the CALNET contract as Voice Mail Box Basic) gives you the ability to access and manage voicemail messages at any time from just about anywhere using a PC, traditional telephone or smartphone. The voice mailbox under CALNET 3 has been upgraded from what was available as AT&T Enterprise Messaging under CALNET 2.
The leader led course provides Office Administrators instruction on using the Enterprise Messaging Administration Tool (ECAT).

Training documents

Enterprise Messaging-Unified Messaging (EM-UM)

Target audience: This course is designed for the Office Administrators for an agency’s voicemail services.

Course description: This course will provide instruction on using the Enterprise Messaging Administration Tool (ECAT).

AT&T-Unified Messaging

AT&T Unified Messaging User guide
This user guide is not CALNET 3-specific, but is an excellent reference for all the details about AT&T-UM Service, including setting up your mailbox, setting security options and using the additional features.

Course content

Login screens
Manage Enterprise screen
Voicemail PIN resets
Maintain call tree
Configure holidays
Weekly schedule
Glossary of terms

Request instructor-led training

Contact information

: For all Account Manager or Office Administrator requests including: New OA requests, deletes, changes or password assistance.
or 877-626-9861: Enterprise Messaging Voice Mail Helpdesk
or 800.570.8500: Enterprise Messaging Call Tree assistance
877.9.CALNET or 877.922.5638: Choose option 1 for voice mail billing questions

AT&T Zoom

Course length: 1 hour

Target audience: These courses are designed for any Zoom user or administrator.

Course description: There are 2 courses for Getting Started with AT&T Zoom.

AT&T Zoom – Getting Started with ATT Zoom: will walk all users through the basics of using Zoom.
AT&T Zoom – Site Admin – Getting Started: will walk you through the basics of setting up and using Zoom and the administrator features.

Please note: all classes are listed in EASTERN time.