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State of California Telecommunications Contract

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Voicemail Services—Enterprise Messaging Administration Tool (ECAT)

Course length: 1 hour

  • Enterprise Messaging-Unified Messaging (EM-UM, listed on the CALNET contract as Voice Mail Box Basic) gives you the ability to access and manage voicemail messages at any time from just about anywhere using a PC, traditional telephone or smartphone. The voice mailbox under CALNET 3 has been upgraded from what was available as AT&T Enterprise Messaging under CALNET 2.
  • The leader led course provides Office Administrators instruction on using the Enterprise Messaging Administration Tool (ECAT).

Course content

  • Login screens
  • Manage Enterprise screen
  • Voicemail PIN resets
  • Maintain call tree
  • Configure holidays
  • Weekly schedule
  • Glossary of terms

Request instructor-led training

Contact information

  • : For all Account Manager or Office Administrator requests including: New OA requests, deletes, changes or password assistance.
  • or 877-626-9861: Enterprise Messaging Voice Mail Helpdesk
  • or 800.570.8500: Enterprise Messaging Call Tree assistance
  • 877.9.CALNET or 877.922.5638: Choose option 1 for voice mail billing questions

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