Voicemail Services—Enterprise Messaging Administration Tool (ECAT)
Course length: 1 hour
- Enterprise Messaging-Unified Messaging (EM-UM, listed on the CALNET contract as Voice Mail Box Basic) gives you the ability to access and manage voicemail messages at any time from just about anywhere using a PC, traditional telephone or smartphone. The voice mailbox under CALNET 3 has been upgraded from what was available as AT&T Enterprise Messaging under CALNET 2.
- The leader led course provides Office Administrators instruction on using the Enterprise Messaging Administration Tool (ECAT).
- Login screens
- Manage Enterprise screen
- Voicemail PIN resets
- Maintain call tree
- Configure holidays
- Weekly schedule
- Glossary of terms
- : For all Account Manager or Office Administrator requests including: New OA requests, deletes, changes or password assistance.
- or 877-626-9861: Enterprise Messaging Voice Mail Helpdesk
- or 800.570.8500: Enterprise Messaging Call Tree assistance
- 877.9.CALNET or 877.922.5638: Choose option 1 for voice mail billing questions