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State of California Telecommunications Contract

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AT&T Voice DNA® IP phones

Course length: 90 minutes

  • This course will provide a detailed description of the features and functionality of the IP phone device used in agency offices. At the end of this course, participants will have a general understanding of the AT&T Voice DNA® phone device.
  • Participants taking this course will be provided with a detailed description of the features and functionality of the AT&T Voice DNA® Voicemail and shown how to retrieve voicemail messages using an Internet Protocol (IP) phone, a touch-tone phone (wireline or wireless), an email attachment, and/or the AT&T Voice DNA® User Dashboard.
  • At the end of this course, participants will have a general understanding of the AT&T Voice DNA® phone device and Voicemail.

Course content

  • What is AT&T Voice DNA
  • IP phones
    • Phone controls
    • Dialing basics
    • Phone features
      • Conference calling
      • Transferring calls
      • Parking and retrieving calls
      • Do Not Disturb settings
      • Feature (star) codes
    • Voicemail
      • Overview
      • Setup
      • Phone keypad shortcuts
      • Mailbox settings

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