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AT&T BusinessDirect® – Managed Router Services

Course length: 1 hour

  • AT&T BusinessDirect® is the single unified web based portal used to access support applications for AT&T Services. It provides easy access to tools and information to enable registered users to manage their agency’s network infrastructure more efficiently.
  • Managed Router Services (MRS) are those devices which AT&T proactively monitors to quickly discover, track and resolve outages and network issues.
  • When a user’s MRS account is initially created, there are two key sections of Inside Tools, which will be covered in this Course: Report and Track Troubles and View BusinessDirect Map.

Course content

  • Accessing AT&T BusinessDirect
  • Report and Track Troubles
    • Searching, viewing & updating tickets
    • Quick help
  • View BusinessDirect Map
    • Displaying inventory
    • Viewing open tickets
    • Viewing router details
    • Reports
    • Troubleshooting

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